50% discount for the first 2 months

Automate review responses with a premium customer care standard.

Responding to reviews supports local SEO by improving engagement signals on your business profile and helping customers trust you faster. AELESTRA can reply in more than 100 languages, based on the reviewer’s language.

Why this feature matters

Reviews are a public customer care channel. When responses are missing or inconsistent, it affects trust and the decision to visit. High quality replies also help your business stand out when customers compare options on Google.

Better visibility and trust for SEO

Active management and strong responses support local search performance and conversions.

More than 100 languages

Replies match the language detected in the review, so every customer feels understood.

Operational insights

AI summaries highlight repeated issues and top compliments from recent reviews.

What you get

  • Instant, on brand replies AI generates polished responses based on rating and sentiment, ready to publish or approve.
  • Smarter handling for negative reviews Professional, empathetic responses that encourage direct contact and protect your reputation.
  • AI Review Summary Clear themes from recent feedback, including frequent problems and most praised services.

Real review examples

Below are real examples showing a professional tone, respectful wording, and customer care focused handling.

★★★☆☆
Neutral, mixed review
This was my first time at this restaurant; it's a new concept: eating directly at the table with paper placemats. And it's probably my last time, because I was with four other people, and they enjoyed it. Personally, I didn't really enjoy it that much. Overall, everything is fine and okay, but nothing special. The food is good, the service is very ordinary, and so is the atmosphere. I recommend it for a first-time experience!
Response: Thank you for trying our concept and for your recommendation; we are delighted that you and your guests enjoyed the food. We have taken note of your comments regarding the service and atmosphere, and we are committed to improving our hospitality. We hope to welcome you back soon for an even more memorable dining experience.
★☆☆☆☆
Negative review
The reason why I am giving such a review is because couple weeks ago I went inside the lasalle branch wanting to order and waited over 10 min no-one came to speak to me or take my order yet i heard them chatting the whole time I waited and I made some noise but I guess no one cared please next time check to see if there is someone actually waiting
Response: I’m truly sorry for your experience at our Lasalle branch; it's disheartening to hear you felt ignored during your visit. Your feedback is invaluable, and we're addressing this with our team to ensure that all guests receive prompt attention moving forward. Please know that your satisfaction is our priority, and we’d love to restore your faith in our service.
Business name Telephone: +1 (234) 567-8910
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