40% discount for the first 2 months

Reply to every Google review like you have a dedicated customer care team.

AELESTRA helps you publish fast, consistent, on brand replies, handle negative feedback professionally, and respond in more than 100 languages based on the reviewer’s language.

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One simple setup. Clear rules. Premium tone.
Trusted by teams
Tim Hortons Hertz Nissan Dollar Signarama Thrifty
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Why this matters

Reviews are a public customer care channel. When responses are missing or inconsistent, trust drops and customers move on. Consistent replies show professionalism and reduce reputation risk.

Trust

Customers judge your brand by how you respond, not only by the rating.

SEO support

Active review management improves engagement and helps your profile look credible.

Time

Stop spending hours replying. Keep a premium tone without workload.

What you get

  • On brand responses Replies follow your tone and standards so they sound like your team.
  • Smarter negative review handling Professional empathy and clear next steps to protect trust and recover customers.
  • 100 plus languages Replies match the language detected in the review, automatically.
  • Review insights and summaries See repeated issues and top compliments from recent reviews.
  • Approval mode or autopilot Choose control or automation based on your internal policy.

Real examples

Below are examples that show a premium tone, respectful wording, and professional handling of neutral and negative feedback.

★★★★★
Neutral, mixed review
Excellent experience with Hertz in Liberia, Costa Rica. Gustavo (Tavo) is a top-notch professional: attentive, efficient, and very friendly. The car was brand new, and both the pickup and drop-off were incredibly quick and hassle-free. They pick you up and drop you off at the airport in under 10 minutes.
Response: Hello Francisco Javier Martín Abreu, we sincerely appreciate you sharing your excellent experience with Hertz in Liberia. We are delighted that Gustavo (Tavo) assisted you with such efficiency and kindness; acknowledgments like yours highlight the professional commitment of our team. We are proud to know that the car was like new and that the pickup, drop-off, and airport transfer in under ten minutes made your trip quick and easy. At Hertz, we maintain world-class standards and a premium fleet to guarantee reliable and comfortable journeys. It will be a pleasure to welcome you back and continue providing you with top-notch service. Hertz Costa Rica Team [email protected]
★★★☆☆
Neutral, mixed review
The hot drink we had wasn't as good as our usual Tim's Small hot white chocolate with a chai tea bag in it
Response: Hi, We’re sorry to hear things weren’t quite perfect this time. Please visit us at help.timhortons.ca/hc/en-ca to share more, we'd love the chance to make it right. Warm regards, Tim Hortons Guest Care
★☆☆☆☆
Negative review
The reason why I am giving such a review is because couple weeks ago I went inside the lasalle branch wanting to order and waited over 10 min no-one came to speak to me or take my order yet i heard them chatting the whole time I waited and I made some noise but I guess no one cared please next time check to see if there is someone actually waiting
Response: I’m truly sorry for your experience at our Lasalle branch; it’s disheartening to hear you felt ignored during your visit. Your feedback is valuable, and we are addressing this with our team to ensure every guest receives prompt attention. We would appreciate the chance to make this right.

How it works

1
Quick review audit

We check your recent review activity and identify response gaps.

2
Tone and rules setup

We configure language behavior, escalation rules, and approval mode.

3
Launch and optimize

Go live and monitor results with summaries and insights.

40% discount for the first 2 months

Get the offer and we tailor it to your business

Submit your details on the next page. We will contact you quickly with the best setup for your industry and location.

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