50% discount for the first 2 months

Reply to every Google review like you have a dedicated customer care team.

AELESTRA helps you publish fast, consistent, on brand replies, handle negative feedback professionally, and respond in more than 100 languages based on the reviewer’s language.

Get the 50% offer →
One simple setup. Clear rules. Premium tone.
Trusted by teams
Tim Hortons Nissan Mr Cajun Restaurants Dodge Montreal Paella
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Why this matters

Reviews are a public customer care channel. When responses are missing or inconsistent, trust drops and customers move on. Consistent replies show professionalism and reduce reputation risk.

Trust

Customers judge your brand by how you respond, not only by the rating.

SEO support

Active review management improves engagement and helps your profile look credible.

Time

Stop spending hours replying. Keep a premium tone without workload.

What you get

  • On brand responses Replies follow your tone and standards so they sound like your team.
  • Smarter negative review handling Professional empathy and clear next steps to protect trust and recover customers.
  • 100 plus languages Replies match the language detected in the review, automatically.
  • Review insights and summaries See repeated issues and top compliments from recent reviews.
  • Approval mode or autopilot Choose control or automation based on your internal policy.

Real examples

Below are examples that show a premium tone, respectful wording, and professional handling of neutral and negative feedback.

★★★★☆
Neutral, mixed review
This was my first time at this restaurant; it's a new concept: eating directly at the table with paper placemats. And it's probably my last time, because I was with four other people, and they enjoyed it. Personally, I didn't really enjoy it that much. Overall, everything is fine and okay, but nothing special. The food is good, the service is very ordinary, and so is the atmosphere. I recommend it for a first-time experience!
Response: Thank you for trying our concept and for your recommendation; we are delighted that you and your guests enjoyed the food. We have taken note of your comments regarding the service and atmosphere, and we are committed to improving our hospitality. We hope to welcome you back soon for an even more memorable dining experience.
★☆☆☆☆
Negative review
The reason why I am giving such a review is because couple weeks ago I went inside the lasalle branch wanting to order and waited over 10 min no-one came to speak to me or take my order yet i heard them chatting the whole time I waited and I made some noise but I guess no one cared please next time check to see if there is someone actually waiting
Response: I’m truly sorry for your experience at our Lasalle branch; it’s disheartening to hear you felt ignored during your visit. Your feedback is valuable, and we are addressing this with our team to ensure every guest receives prompt attention. We would appreciate the chance to make this right.

How it works

1
Quick review audit

We check your recent review activity and identify response gaps.

2
Tone and rules setup

We configure language behavior, escalation rules, and approval mode.

3
Launch and optimize

Go live and monitor results with summaries and insights.

50% discount for the first 2 months

Get the offer and we tailor it to your business

Submit your details on the next page. We will contact you quickly with the best setup for your industry and location.

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